General Booking Conditions
Villas Guzmán is a registered and authorized tourist housing management company, which provides professional accommodation and cleaning services with its own and protocolized staff, as well as maintenance and assistance throughout the stay with services such as customer service and weekly linen changes, which constitutes a lodging service subject to the reduced tax rate of 10% VAT. regardless of the duration of the stay or the applicable regime (STV or accommodation contract).
Depending on the length of your stay, this contract takes a different modality:
- If your booking is for up to 10 nights, it is considered a rental of accommodation for tourist use (VUT).
- If your reservation is for more than 10 nights, it is considered a lodging contract, with services similar to those of the hotel industry, according to the regulations in force in the Valencian Community.
In both cases, this contract regulates the general conditions of the stay.
We need you to sign it at your OnLINE Check-in as acceptance of it.
The customer declares to have read and accepted these conditions by means of an electronic signature or express acceptance during the online check-in process.
General Booking Conditions. Reservation Contract.
1. Definitions:
1.1. Accommodation: Tourist housing managed by Villas Guzmán and legally registered for temporary rental, equipped and conditioned for use by guests, with the provision of complementary lodging services.1.2. Accommodation provider: The effective provider of the Booked Accommodation who is also responsible for the provision of services such as key delivery, cleaning, maintenance, etc. 1.3. Booking agent: The Lessor itself, any intermediary or other independent organisation that takes care of the Lessor for the administrative processing of the booking and that receives the payments.1.4. Renter: the person mentioned in the booking form who makes the booking, as well as the occupants of the accommodation.1.5. Rental price.1.6. Reservation.1.7. Reservation method.1.8. Lessor / Service Provider: Alquiler Guzmán S.L., a duly registered management company that provides accommodation services and acts on behalf of the owner of the accommodation.1.9. Website.
2. Scope of application: These general booking conditions are applicable to all booking contracts between the Lessee and the Lessor, distinguishing between a housing contract for tourist use (up to 10 nights) and a lodging contract (more than 10 nights) in accordance with the applicable regional legislation.
3. Conclusion of the booking contract: At the time the Hirer makes a booking via the Internet, in writing, by telephone, by e-mail or in person with the Lessor or with another booking agent, a contract in which these General Booking Conditions apply shall be deemed to have been concluded. It is strictly prohibited to make more than one reservation for different accommodations on the same dates, unless the total amount is paid at the time of booking, or with the express permission of ALQUILERES GUZMAN SL.
4. Amendments: Amendments to the booking contract and exceptions to these general terms and conditions shall be valid only if agreed in writing between the lessor or booking agent and the lessee.
5. Payment terms: The agreed down payment, usually 10% of the rental amount, must be in the possession of the booking agent 3 working days after the booking is made. The remaining amount, together with the extras, will be paid thirty days before arrival. 5.1. Damages: Alquiler Guzmán reserves the right to claim any damage by the appropriate means to the tenant for any breakage or damage that occurs during their stay, due to mistreatment or misuse of the accommodation.
6. Price: Prices are in Euros. We reserve the right to change the price of the accommodation based on rates, taxes or regulatory changes. The renter may cancel if the increase occurs within three months of booking.
7. Termination: The contract will be terminated if the tenant does not comply with the payment conditions. The advance payments will then be used to cover the costs incurred and the damage suffered, in particular the loss of benefits.
8. Cancellation: Free cancellation up to 30 days before arrival. Penalties of between 50% and 100% are then applied. Between 29 days and 14 days before arrival: Cancellation fee of 50% of the total amount of the stay. - 13 days prior to arrival: Cancellation fee for the full amount of the stay. - No show: Cancellation fee for the total amount of the stay. In the event that the client leaves the accommodation voluntarily, for any reason or circumstance before the end of the contract, the company is exempt from any type of refund for this concept.
9. Insurance: Cancellation insurance is not offered except as indicated in the cancellation conditions.
10. Landlord's responsibility: Alquiler Guzmán is responsible for making sure that the description of the villa corresponds to the general characteristics of the villa, although there may be some modifications in terms of furniture or decoration in a timely manner as the owners may modify or renovate their own due to deterioration. Alquiler Guzmán is not responsible for any possible modifications that affect the property (furniture, decoration, installations, appliances) or its surroundings and that are not contractable by the company, nor will it accept penalties from the guest.
11. Liability of the renter: All occupants of the accommodation, as well as the person or entity making the reservation, whether or not they are occupants, will be jointly and severally liable for the total rental price and for the damages caused by their conduct and by the conduct of all others staying with them in the rented accommodation. Garbage should be deposited in the nearest trash container. The reservation is valid for the number of people indicated on the reservation form. Therefore, it is not allowed to occupy the accommodation with more people than those indicated and occupancy with a higher number of people may result in the termination of the rental agreement and the loss of the deposit. The celebration of parties or events in the properties is not authorized. Failure to comply with the basic rules of coexistence, such as excessive noise or music, which can lead to complaints from neighbours or the authorities, can lead to the loss of the deposit and the immediate cancellation of the contract. In most towns and cities there are campaigns against noise that disturbs the peace and tranquility of the municipality and its urbanizations, so guests can be sued directly by the authorities with large fines. In this case, the payments made will not be refunded and the tenant will have to pay the full amount of the rent. If the tenant intends to accommodate more people in the rented accommodation than allowed, the tenant must make a written request to the booking agent prior to the start of the rental period. The hosting provider may refuse to do so or demand payment of an additional charge. The tenant agrees to occupy the accommodation in accordance with the general rules in force. Guzmán Rentals will only provide a copy of the keys to the accommodation. Depending on the property, another copy of the keys may be provided. Failure to return the keys or the loss of them will have an additional cost of €100 for the problems that this may cause.
12. Deposit: In case of damage and/or loss to the tenant, due to the fault or negligence of the tenant (including the person mentioned in the reservation and the occupants of the property), the total amount of the damage will be deducted from the deposit. If the damage and/or loss suffered by the tenant, or the damage suffered by the landlord and/or the accommodation provider is greater than the amount paid as a deposit, the tenant must pay the rest directly to the accommodation provider. Breakages, losses and/or damage to the rental must be reported within a maximum period of 48 hours to the accommodation provider and the damage must be compensated. For short stays (for days or weeks), only a deposit will be given by credit card that will be returned or unblocked after a minimum of 3 days and a maximum of one week from the client's departure, if everything is in perfect condition. For longer stays of at least 2 months, a security deposit will be given by credit card which will cover any possible damage that may be found after the end of your stay. This deposit will be retained until we have the relevant invoices for possible damages. In addition, the details of a credit card will be required from which the supply costs can be deducted, which will be charged periodically month by month or until we have the bills with the total consumption in our hands. In case the damages exceed the amount in guarantee, the tenant must pay the difference immediately, otherwise the relevant legal actions will be taken. There is a special security deposit for youth groups and special events. The amount ranges between 100 and 300 euros per person depending on the quality of the house to guarantee its perfect condition.
13. Arrival and departure: Usual check-in from 17:00. Check-out before 10:00. Unjustified delays may result in penalties. On the day of departure you must leave the accommodation before 10:00 am and return the keys to the agency. Otherwise, the accommodation provider is entitled to collect compensation for damages from you. The Accommodation Provider has the right to perform a final inspection. On departure, the tenant must leave the accommodation in a considerable, tidy and tidy state. The interior and exterior elements of the accommodation such as furniture, etc., cannot be moved from their original location, if this were the case we would claim the amount of 60€ for the problems that this may cause. Leaving rubbish inside the property will also incur an expense of €60.
14. Documents: General information about the accommodation will be provided to the renter at the time of booking.
15. Substitution of accommodation: Alquiler Guzmán S.L. may replace the reserved accommodation in the event of any serious unforeseen event that prevents the guest from fully enjoying their stay with another of similar characteristics. The fact that the previous tenant of the same dwelling, in breach of their contractual obligations, has not vacated the dwelling, will be considered included in this case.
16. Incidents: Despite the fact that our maintenance team is constantly working on our homes for their perfect functioning, problems may arise that have not been detected or that in the case of high season have been more difficult to detect, in this case, if you notice any errors or deficiencies in the destination, you are expected to notify the accommodation provider or the local booking agency/agent during the first 48 hours. hours, in order to avoid inconveniences and so that the company can proceed with the repair. that corresponds as soon as possible. To do this, you must write to hello@villasguzman.com, indicating the name of the villa and the dates of your reservation, detailing the inconveniences that you want to be attended to and indicating those that are most urgent. It is appreciated that photographs of each point indicated are attached for a better understanding. After these 48 hours and having not received any notification from the client, Alquiler Guzmán will understand that the property is in perfect condition. If you change to another accommodation or leave the rented accommodation in advance without consulting the booking agent, you will lose all rights of return. Any deficiencies in the cleanliness of the house should be reported immediately to the agency. After 24 hours, no complaints will be accepted on this matter. It is important that the guest is aware that they are renting a home that is susceptible, as in all cases, to breakdowns, or problems that in some cases are not directly controllable by the Alquiler Guzmán team and that require specific intervention. These incidents, in many cases impossible to foresee, such as problems with the septic tank, burst pipes, breakdowns in water heaters, etc., so we ask for maximum collaboration and consideration since on our part we will put all our efforts to solve them as effectively as possible immediately. We must remember and warn that incident resolution cannot always be carried out immediately (especially in high season) because in some cases they require a technique and a period of time that does not depend on us and that is completely out of our control. The guest should be aware that neither the company nor the owner will be responsible for these specific cases where the company is not in control of the necessary actions. Works: The accommodations that appear in our brochure and on our website are private properties of different owners and are generally located in large residential areas. Therefore, the accommodations are not located in tourist complexes, so it may happen that unexpected works are carried out in the surroundings. These works are carried out by owners or contractors with whom we have no relationship and therefore have no influence on those actions. Therefore, neither the accommodation provider, nor the booking agent, nor the lessor assume any liability with regard to inconveniences caused by works that are not carried out on the orders of the accommodation provider.
17. Cleaning: It is included in the contract, but if the accommodation is left in poor condition, penalties will be applied. If you want an extra cleaning service during your stay, you must hire it in advance and pay the additional cost.
18. Bed linen and towels: Included in the rent. The weekly change of clothes will be requested one day in advance, not being able to be on Saturdays.
19. Additional facilities: In many cases, if indicated directly at the time of booking, a cot, a high chair, etc., can be requested, upon request and availability and at an additional cost that will be indicated in your booking.
20. . Pets. Only with the express permission of the accommodation provider and with an indication on the booking certificate, a pet will be allowed in the house. The additional cost per pet will be €50 per animal. If you do not report the presence of your pet, you can claim an amount of €150 per animal.
21. Comfort level: Indicative and subjective according to the standards defined by the company.
22. Satellite TV: If satellite TV is indicated in the description, this does not automatically mean that you can receive all the programs you want.
23. Water and electricity: In southern countries, power and water supply cuts are more frequent. The municipal and/or regional authorities, for different reasons, may agree to temporarily cut or limit distribution. In no event can the accommodation provider or our organisation be held liable for any damage caused. CHARGING ELECTRIC VEHICLES IN THE ACCOMMODATION IS STRICTLY PROHIBITED.
24. Swimming pool: Pool maintenance is done once or twice a week. Maintenance hours are from 07:00 to 10:00 or from 19:00 to 21:00, but these hours may vary. The pool and garden cleaning staff may enter the plot to carry out the necessary work in all cases without prior notice taking into account the information set out above. In the event that the pool is dirty or you see any inconvenience, call the office immediately. Any type of manipulation by the customer can have penalties. It is mandatory to shower before entering the pool to remove any type of cream or oil. Pools can turn green due to excess of this type of product, being incapacitated for up to 3 days, this being your responsibility.
25. Choice of jurisdiction and applicable law: For any doubt or controversy, the parties expressly submit to the Courts and Tribunals of Denia (Alicante-Spain) and their hierarchical superiors, waiving the proper jurisdiction that may correspond to them, applying in all cases the Spanish legislation in matters of substantive or material and procedural law. The lessor may consider the address indicated by the lessee to be correct, however, if it is in a foreign country, the lessee may choose the address of the Consulate of his/her country of origin closest to the place of signing this contract. In matters not provided for in this contract, the provisions of the Civil Code and Decree 10/2021 of 22 January of the Council of the Generalitat Valenciana, which approves the regulatory regulation of tourist accommodation and management companies, will apply. in the territorial scope of the Valencian Community and complementary regulations. Depending on the duration of the stay, this contract will be governed as a tourist rental (VUT) or as a lodging contract, in accordance with Decree 10/2021 and complementary regulations.
26. Wi-Fi: Wi-fi is for normal use data. The Wi-fi service is an external service, so the company will not be responsible for any incident, cut or failure of the line, although we will act in the most immediate way to try to solve any problem that is in our hands.
27. Accidents and theft: By making a reservation, the guest assumes full responsibility for everything related to their personal safety and that of their belongings. Neither the company Alquiler Guzmán nor the owner will be responsible for any damage, injury, illness, death, material damage or theft that the guest or their companions may suffer during their stay.
28. Requests for financial compensation not justified by formal procedure will not be granted. Any attempt at coercion or blackmail through threats of publication of negative reviews will be reported to the competent authorities.
29. Failure to comply with these conditions will be grounds for the company Alquiler Guzmán to order the eviction of the property and cancel the rent of the same, as well as the loss of the deposit.
30 . Basic information on data protection (Regulation (EU) 2016/679 of 27 April 2016): ALQUILER GUZMAN SL is responsible for the processing of your personal data in order to manage the booking and contracting of the holiday rental that you request from us, under the legitimacy of the execution of a contract to which the interested party is a party. Your data will not be transferred unless legally obliged. You have the rights of access, rectification, cancellation, opposition, portability and limitation that you can exercise at our offices or by email hello@villasguzman.com You can obtain more information about the processing of your personal data in the privacy policy of our website.For what purpose do we process your personal data? The data you provide us with is used by ALQUILER GUZMAN SL for the purpose of managing the reservation and rental of accommodation for your stay in our properties. Accounting, tax management. Management of the sending of commercial communications in relation to property rentals through the email address you provide us.What is the legitimacy for the processing of your personal data? The communication and processing of your data are necessary for the execution of the lease contract to which the interested party is a party and a legal requirement. Compliance with the legal obligations applicable to the real estate professional activity derived from commercial and tax legislation. Your express consent to the sending of commercial communications that we request at the bottom of this document.How long will I keep your personal data? The personal data you provide to us will be retained for as long as our contractual or business relationship is maintained. However, from the date of termination of our contractual or commercial relationship, your data will be kept: Four years for tax purposes: Accounting books and other books that are mandatory records according to the applicable tax regulations (PERSONAL INCOME TAX, VAT, CORPORATE INCOME TAX, etc.) Articles 66 to 70 of the General Tax Law. Six years for business purposes: invoices issued and received, tickets, rectifying invoices, bank documents, etc.) Art. 30 Commercial Code. Where does your data come from? The data is provided by you. To whom will your personal data be communicated? To collaborating companies to manage the reservation and rental of accommodation for your stay in our properties and necessary to provide the service. To the Tax Administration, for compliance with tax obligations. To the corresponding banks for the management of payments and collections. Transfer of data to third countries? No international data transfers will take place. What are your rights when you provide me with your personal data? You can exercise your rights of access, rectification, deletion, limitation, portability, withdrawal of consent and opposition of your personal data at the email address hello@villasguzman.com or at the postal address AVENIDA DE LA MARINA 318 03720 BENISSA ALICANTE, accompanied in both cases by a copy of your ID card or equivalent official document that proves your identity. Right to file a complaint with the Supervisory Authority You can request the protection of rights that have not been duly addressed by the Spanish Data Protection Agency. Either through the electronic headquarters of its web portal (www.agpd.es), or by writing to its postal address (C/ Jorge Juan, 6, 28001-Madrid).
ALQUILERES GUZMAN S.L.
B-03.943.339
1. Legal information
In compliance with the duty of information established in article 10 of Law 34/2002, of Information Society Services and Electronic Commerce, we inform you that the owner of the website www.villasguzman.com is ALQUILERES GUZMAN S.L.
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The identification and contact details of the owners of the website www.villasguzman.com are as follows:
Responsible: ALQUILERES GUZMAN S.L.
Registered address: AVENIDA DE LA MARINA 318 03720 BENISSA ALICANTE
CIF/NIF: B03943339
Contact e-mail address: info@villasguzman.com
Telephone numbers: +34 966 497 016
Registered in: the commercial register of Alicante Volume 1706 Folio 216 Section 8 Page A-27140 Inscription 1ª.
Registered in the Valencian Tourism Agency under number EEAT-183-A
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2. Purpose and scope of application
2.1.- This Legal Notice establishes the general conditions of use that regulate the access, browsing and use of the website www.villasguzman.com, (hereinafter, Website), as well as the responsibilities derived from the use of its contents. In addition, the provision of certain services or activities within the framework of the Website may also be subject to other specific conditions that may be established and which, where appropriate, replace, complement and/or modify the general conditions of use of this Legal Notice.
2.2.- This Web Site is a service that ALQUILERES GUZMAN S.L. makes available to Internet users for information purposes, being able to carry out at any time and without prior notice the modifications that it considers appropriate in its design, configuration and contents.
2.3.- The access and use of this Web Site attributes to the visitor the condition of USER and implies his full and unreserved acceptance, from said access and/or use, of each and every one of the conditions of use that ALQUILERES GUZMAN S.L. includes in this Legal Notice, in the version published at the time of accessing it. In this sense, USER will be understood as the person who accesses, navigates, uses or participates in the services and activities developed in the Web Site.
2.4.- The USER is obliged to make a correct use of the Web Site, in accordance with the applicable laws, good faith, public order, the uses of the traffic and the present Legal Notice, answering to ALQUILERES GUZMAN S.L. and to third parties for any damages that could be caused as a consequence of the non-fulfilment of this obligation.
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3. Access and use of the Web Site
3.1.- Access to this Web Site is free of charge, except for the cost of connection to the telecommunications network supplied by the operator contracted by each USER.
3.2.- The USER assumes responsibility for the use of the Website. Therefore, the USER undertakes to use the contents in a diligent, responsible and lawful manner and, in particular, undertakes not to use them for, among other uses:
Use false identities, or impersonate the identity of other users in the use of the Website or its services.
Introduce into the network computer viruses or carry out actions likely to alter, damage, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of ALQUILERES GUZMAN S.L. or third parties, as well as hinder the access of other users to the Web Site and its services through the massive consumption of computer resources through which ALQUILERES GUZMAN S.L. provides its services.
Attempting to access and, where appropriate, use the e-mail accounts of other users.
Reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the contents of the Web Site, for commercial purposes, in any medium and by any technical means, without the prior and express authorisation of the owner of the corresponding rights.
Introduce or incorporate as one's own business or professional activity the contents and/or services presented on this Website.
Infringe any intellectual or industrial property rights derived from the contents of the Website.
Use the contents and/or information of any kind obtained through this Website to carry out advertising or promotional activities, send advertising of any kind and communications for sales or other commercial purposes, or to collect, market or disclose such information in any way.
Use this Website, or the contents and/or services obtained therein, to carry out activities contrary to the law, morality, good customs or public order, with illicit or prohibited purposes or effects, or which are detrimental to the rights and interests of third parties.
ALQUILERES GUZMAN S.L. reserves the right to interrupt at any time and without prior notice access to the Web Site, as well as to interrupt the provision of any or all of the services provided through it, whether for technical or security reasons, or for any other reason.
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4. Protection of personal data
ALQUILERES GUZMAN S.L. is committed to the treatment of personal data in a respectful way with the rights of their owners, and in accordance with the data protection regulations in force at any time.
4.2.- In the "Privacy Policy" section of the Website the legal information or privacy policy corresponding to the different data processing carried out by ALQUILERES GUZMAN S.L. is permanently available to the USER.
4.3.- In the event that the USER voluntarily fills in any of the online data collection forms available on the Website, to access some of its services or contents, he/she undertakes to provide accurate and truthful data, as well as to communicate to ALQUILERES GUZMAN S.L. any modification of these data. Unless expressly stated otherwise, the data requested on our forms are necessary to process your request.
In any case, in the corresponding online form for the collection of the USER'S personal data, a link to the corresponding privacy notice will be included, which will be applicable to the processing of the personal data provided. The express acceptance by the USER of the corresponding privacy notice will be necessary for the form to be considered completed and for the sending process to be completed. The content of this privacy policy may be subject to modification in order to adapt it to any legislative changes that may occur, as well as to the criteria and positions issued by the competent Data Protection Authorities.
4.4.- If a USER provides personal data of other natural persons, he/she is obliged to comply, in relation to said data, with all obligations deriving from the data protection regulations in force, and in particular the duty to inform and obtain the consent of the owner of the personal data.
4.5.- Minors under 16 years of age are not permitted to provide their personal data through the Website, and prior express authorisation from their parents or guardians is required. In any case, this Website is not aimed at minors.
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5. Intellectual and industrial property
5.1.- ALQUILERES GUZMAN S.L. is the owner or licensee of the rights of exploitation of intellectual and industrial property of this Web Site, as well as of the contents available in it. All rights reserved.
5.2.- In no case will it be understood that the access and navigation of the USER in the Web Site implies a renunciation, transmission, licence or total or partial cession of these rights by ALQUILERES GUZMAN S.L., nor that it confers to the USER any right of use, translation, adaptation, alteration, exploitation, reproduction, distribution or public communication, for commercial purposes, of these contents, without the previous and express authorisation of ALQUILERES GUZMAN S.L. or the holder of the affected rights. Failure to comply with the above will entitle ALQUILERES GUZMAN S.L. or the owners of the corresponding rights to take the appropriate legal action.
5.3.- The distribution, modification, transfer or public communication of the contents and any other act that has not been expressly authorised by the holder of the exploitation rights are prohibited.
6. Exclusion of guarantees and liability
6.1.- The content of this Web Site is for informative purposes and to create a channel of communication with the USERS, without its contents being considered as exhaustive advice on any subject. ALQUILERES GUZMAN S.L. does not fully guarantee access to all content, nor its completeness, correctness, validity or timeliness, nor its suitability or usefulness for a specific purpose. ALQUILERES GUZMAN S.L. excludes, to the extent permitted by law, any liability for damages of any kind arising from, but not limited to: errors or omissions in the contents, lack of availability of the Web Site, or the transmission of viruses or malicious or harmful programs in the contents. However, ALQUILERES GUZMAN S.L. declares that it has adopted all the necessary measures, within its possibilities and the state of the technology, to guarantee the functioning of the Web Site and to avoid the existence and transmission of viruses and other harmful components to the USERS.
ALQUILERES GUZMAN S.L. is not responsible for the use that the USER makes of the services and contents of the Web Site. The USER recognises and accepts that the use of the Web Site, as well as its services and contents, is carried out under his exclusive risk and responsibility.
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7. Links
7.1.- In the event that the Web Site contains links or hyperlinks to other Internet sites, ALQUILERES GUZMAN S.L. shall not exercise any control over such sites and contents. In no case ALQUILERES GUZMAN S.L. will assume any responsibility for the contents of the linked external websites, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, legality or validity of any material or information contained in any of these hyperlinks or other Internet sites. In this sense, if the USERS have effective knowledge of the unlawfulness of activities carried out through these linked third party web pages, they must immediately inform ALQUILERES GUZMAN S.L. so that the access link to them can be disabled.
7.2.- Likewise, the inclusion of any type of link by ALQUILERES GUZMAN S.L. to other Internet sites does not imply that there is any type of relationship, association, collaboration or dependence between ALQUILERES GUZMAN S.L. and the owner of the third party web site.
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8. Right of exclusion
ALQUILERES GUZMAN S.L. reserves the right to deny or withdraw access to this Web Site and/or to the contents and services offered in it, without prior notice, to those USERS who do not comply with the present general conditions of use or the particular conditions that could be established.
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9. General terms and conditions
9.1.- In the event of any discrepancy between the provisions of these general conditions of use and the particular conditions of each specific service, the provisions of the latter shall prevail.
9.2.- If any provision or content of this Legal Notice is declared null and void or inapplicable, in whole or in part, by a final decision of a competent Court or Tribunal, such nullity or inapplicability shall not affect the remaining provisions of the conditions of use, which shall remain valid for all purposes.
9.3.- The non-exercise or execution by ALQUILERES GUZMAN S.L. of any right or provision contained in these conditions of use shall not constitute a waiver of the same, unless recognised and agreed in writing.
9.4.- ALQUILERES GUZMAN S.L. will be able to modify in whole or in part and at any time the conditions determined here, and these modifications will be effective from the same moment of their publication in this Web Site.
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10. Applicable law and jurisdiction
The relations established between the owner of this Website and the USER shall be governed by the provisions of the current regulations on applicable law and competent jurisdiction. However, for cases in which the regulations foresee the possibility of the parties submitting to a jurisdiction, ALQUILERES GUZMAN S.L. and the USER, expressly renouncing any other jurisdiction that may correspond to them, submit to the competent Courts and Tribunals.
In accordance with the provisions of current legislation on data protection, the European Regulation 2016/679 (RGPD) and the Organic Law 3/2018 on the protection of personal data and guarantee of digital rights (LOPD), we hereby inform you of the processing that we carry out on the data of the following customer and contact profiles:
1. Processing of data BOOKING AND RENTAL CUSTOMERS
2. Processing of data RENTAL OWNERS
3. Processing of CONTACTS data
4. Processing of SOCIAL NETWORKS data
5. Processing of BLOG data
6. NEWSLETTER data processing
7. CHAT data processing
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
ALQUILERES GUZMAN S.L. with CIF B03943339 and address at AVENIDA DE LA MARINA 318 03720 BENISSA ALICANTE SPAIN with email info@villasguzman.com and telephone 966 497 016. Registered in: the commercial register of Alicante Volume 1706 Folio 216 Section 8 Page A-27140 1st Inscription. Registered in the Valencian Tourism Agency with number EEAT-183-A.
1. Processing of data BOOKINGS AND RENTAL CUSTOMERS
For what purpose will we process your personal data?
The data you provide us with are used for the purpose of managing the reservation and rental accommodation you request from us, as well as the necessary communications to give content to the contract and the successive steps to formalise the contract as a client. They will also be processed for accounting, fiscal and administrative management purposes derived from this relationship.
What is the legitimacy for the processing of your personal data?
The communication and processing of your data is necessary for the performance of a contract, as well as pre-contractual measures in accordance with article 6.1 b) of the GDPR.
-Fulfilment of legal obligations applicable to the professional real estate activity arising from commercial and tax legislation. Article 6.1.c) of the GDPR.
-Compliance with due diligence obligations in the identification of natural or legal persons as indicated in the law on money laundering. Article 6(1)(c) of the GDPR
How long will we keep your personal data?
The personal data you provide to us will be retained for as long as our contractual or business relationship continues. However, from the date of termination of our contractual or business relationship your data may be retained:
Four Years for tax purposes: accounting books and other obligatory record books according to the applicable tax regulations (IRPF, VAT, IS, etc.). Articles 66 to 70 of the General Tax Law. Six years for commercial purposes: Books, invoices, contracts, bank documents, etc.). Art. 30 Commercial Code. Your personal data will be kept for at least 10 years in accordance with Art. 25 of Law 10/2010 on money laundering. The data in the computer register will be kept for a period of three years from the end of the service or service contracted in accordance with the provisions of the order INT/1922/2033 and the royal decree 933/2021 establishing the obligations of documentary record and information of natural or legal persons engaged in hosting activities.
Will we pass on your personal data?
To public registries, tax authorities, other public administration bodies for the fulfilment of legal obligations, banks, savings banks and rural banks or other financial institutions for the management of collections and payments. Your data will not be passed on to other third parties except by legal obligation.
International data transfers
No international data transfers will be made.
2. Processing of RENTAL OWNERS' data
For what purpose will we process your personal data?
The data you provide us with will be used for the purpose of managing the rental contract for your property, as well as the necessary communications to give content to the contract and the successive steps to formalise the contract.
They will also be processed for accounting, fiscal and administrative management purposes derived from this relationship.
In the owners section of our website there is a basic form where you can contact us. If you contact us through this form, we will be able to contact you to give you information about our holiday rental management.
What is the legitimacy for the processing of your personal data?
-The communication and processing of your data is necessary for the performance of the contract to which the data subject is a party and a legal requirement. Article 6(1)(b) of the GDPR
-Fulfilment of legal obligations applicable to the real estate activity arising from commercial and tax legislation. Article 6.1.c) of the RGPD
-Compliance with due diligence obligations in the identification of natural or legal persons as indicated in the law on money laundering. Article 6(1)(c) of the GDPR
How long will we keep your personal data?
The personal data you provide to us will be retained for as long as our contractual or business relationship continues. However, from the date of termination of our contractual or business relationship your data may be retained:
Four Years for tax purposes: accounting books and other obligatory record books according to the applicable tax regulations (IRPF, VAT, IS, etc.). Articles 66 to 70 of the General Tax Law. Six years for commercial purposes: Books, correspondence, documentation, invoices, bank documents, contracts, etc.). Art. 30 Commercial Code. Your personal data will be kept for at least 10 years in accordance with art. 25 of Law 10/2010 on money laundering.
Will we pass on your personal data?
To public registries, tax authorities, other public administration bodies for the fulfilment of legal obligations, banks, savings banks and rural banks or other financial institutions for the management of collections and payments. Your data will not be passed on to other third parties except by legal obligation.
International data transfers
No international data transfers will be made.
3. Processing of data CONTACT US
For what purpose will we process your personal data?
Your personal data collected in the contact form on our website or through any other channel of communication with us will be used to respond to your requests for information about our holiday rental services.
What is the legal basis for the processing of your personal data?
The legal basis for the processing of your personal data is the express consent you provide us with by voluntarily completing and accepting the contact form or requesting information from us through any other communication channel to request information from us. Article 6(1)(a) of the GDPR
How long will we keep your personal data?
The data provided in the contact form will be kept until you request us to delete them or revoke your consent to their processing, at which point they will be blocked for the sole purpose of retaining them for the purpose of meeting any liabilities arising from the processing of your personal data for a maximum of 3 years.
Is there an obligation to provide such personal data?
In the requested contact, it is necessary that you provide us with at least a name to address you and your email address so that we can contact you, as well as, that you provide us with the reason for your query in the free text field.
What are the consequences of not doing so?
Inability to provide you with information.
Will we pass on your personal data?
There is no transfer of data foreseen, unless legally obliged to do so.
International data transfers
No international data transfers will be made.
4. Data processing SOCIAL NETWORKS
For what purposes will we process your personal data?
We use social networks to inform about our activities and interact with our followers. By becoming a follower of ours, you consent to the processing of the personal data available in your profile, exclusively for this purpose and only in the environment of each social network in accordance with their policies of use and privacy. Your personal data will be used for the purpose of managing the list of people who like our page. And thus be able to receive information directly related to the services we provide, events, activities and promotions of our organisation, always through the chosen social network and interact with us.
How long will we keep your personal data?
The data provided in the corresponding social network will remain accessible to us as long as you keep the "follow" or "like" button active and as soon as you want to stop following us, all you have to do is "click" on the "unfollow" or "no longer like" button.
What is the legitimacy for the processing of your personal data?
Communications via social networks are in any case subject to the consent of the interested party and are entirely voluntary, being subject to the conditions set out in the privacy and data protection policies of each social network.
Is there any obligation to provide such personal data?
There is no obligation to provide data beyond those necessary for registration on each social network.
What are the consequences of not doing so?
Impossibility of communication and follow-up through social networks.
How did I obtain your personal data?
The data obtained were not provided directly by you.
What are your rights when you provide me with your personal data?
Please note that we have access to the personal data that appears on your profile as a result of the mutual monitoring carried out on our social network accounts exclusively therefore the exercise of rights over your personal data we understand that you should make them to the social network itself. I will respond to your requests within the framework and with the limitations derived from the operating rules established by each social network.
5. Data processing BLOG
No personal data is collected through the posts we publish on our blog.
6. Data processing NEWSLETTER
For what purpose will we process your personal data?
If you subscribe to our NEWSLETTER we will use your e-mail address to send you information about news, services and holiday products, activities, promotions and offers. In the event that you have subscribed to the Newsletter or have accepted the sending of promotional information, we inform you that we monitor our campaigns and mailings by analysing the activity of the recipients of these (opening of the mails sent, clicking on the links contained in the mails, etc.).
What is the legitimacy for the processing of your personal data?
Processing carried out on the basis of the data subject's consent Art. 6.1.a) of the GDPR.
How long will we keep your personal data?
Your personal data will be kept until you revoke your consent, at which point they will be blocked for the sole purpose of retaining them for the purpose of meeting any liabilities arising from the processing of your personal data for a maximum of 3 years.
Will we pass on your personal data?
Your data will not be passed on to third parties except by legal obligation.
International data transfers
No international transfers will be made.
How did I obtain your personal data?
The data obtained is not provided directly by you.
7. Processing of CHAT data
For what purpose will we process your personal data?
We have a chat on our website through which you can interact with us in order to answer your questions and doubts. We also have a WhatsApp business tool. We use WhatsApp as an information communication channel, not as a means of sharing personal data or confidential information. We have other communication channels established in our company.
What is the legitimacy for the processing of your personal data?
Processing is carried out on the basis of the data subject's consent Art. 6.1.a) of the GDPR that we ask you for when you start our chat.
How long will we keep your personal data?
They will be deleted once we have processed your enquiry. However, the tool we use downloads technical cookies that are necessary for the provision of the service.
Will we pass on your personal data?
Your data will not be passed on to third parties unless required by law.
International data transfers
By using the WhatsApp tool, you have accepted its terms and conditions. We inform you that WhatsApp servers are located in the USA and an international transfer of data takes place. Please find below the link to the Whatsapp Business Terms and Conditions HERE
HOW DID I OBTAIN YOUR PERSONAL DATA?
The data obtained is not provided directly by you.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE ME WITH YOUR PERSONAL DATA?
Any data subject may request the exercise of the following rights:
Right of access: the data subject shall have the right to obtain confirmation as to whether or not personal data concerning him/her are being processed.
Right of rectification: The data subject shall have the right to obtain rectification of inaccurate or incomplete personal data concerning him or her.
Right of erasure: The data subject shall have the right to obtain the erasure of personal data concerning him or her where the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
Right of restriction: You may request the restriction of the processing of your personal data, in which case we will only retain them for the purpose of exercising or defending claims.
Right to data portability: Whereby you may request that your automated personal data be assigned or transferred to any other company you indicate to us in a structured, intelligible and automated format.
Right to withdraw consent: You will have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.
Right to object: The data subject shall have the right to object to the processing of his or her data.
HOW CAN YOU EXERCISE THESE RIGHTS?
We provide you with the forms where you can exercise these rights if you request them. You can send us an e-mail to info@villasguzman.com indicating the right you wish to exercise and we will send you the corresponding form.
The exercise of rights may be carried out by means of a communication addressed to the e-mail info@villasguzman.com
WHO CAN EXERCISE THE RIGHTS?
The rights of the interested parties are very personal, therefore, they will be exercised by the owner of the data, duly accrediting their identity (to do so, they will be asked for their ID card or equivalent).
They may also be exercised through legal representation, in which case, in addition to the data subject's DNI or equivalent, a DNI and authentic document accrediting the representation of the third party must be provided.
WHAT IS OUR OBLIGATION WHEN YOU EXERCISE ANY OF THE RIGHTS?
The data controller must reply to the request addressed to it in any case, regardless of whether or not personal data of the data subject or data subject are included in its processing.
In the event that the request does not meet the specified requirements, the data controller must request that these be rectified.
The data controller shall respond to requests within one month of receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. The controller shall inform the data subject of any such extension within one month of receipt of the request, stating the reasons for the delay.
RIGHT TO COMPLAIN TO THE SUPERVISORY AUTHORITY
You may request the protection of rights that have not been duly attended to from the Spanish Data Protection Agency. Either through the electronic headquarters of its web portal (www.agpd.es), or by writing to its postal address (C/ Jorge Juan, 6, 28001-Madrid).
OBLIGATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
Users, by ticking the corresponding boxes and entering data in the fields of the contact forms, or by sending an e-mail requesting information, expressly and freely and unequivocally accept that their data are necessary for the provider to deal with their request. The User guarantees that the personal data provided are truthful and is responsible for communicating any changes to them.
WHAT INFORMATION DO WE COLLECT?
In general, you can use the Website without providing any personal information.
There are channels on our website where you can contact us. When you request information from us, you guarantee the authenticity, accuracy and truthfulness of all the information you provide us with, undertaking to keep the personal information you provide us with up to date so that it corresponds, at all times, to your real situation. The User shall be solely responsible for any false or inaccurate statements and for any damages that they may cause.
WHAT MEASURES DO WE TAKE TO KEEP YOUR INFORMATION SECURE?
We take reasonable technical and physical measures to protect the information we collect through the Website.
MODIFICATIONS TO THIS DATA PROTECTION INFORMATION.
ALQUILERES GUZMAN S.L. reserves the right to modify its Data Protection Policy in accordance with the applicable legislation at all times. Any modification of this policy will be published on the website.
HOW DOES GOOGLE USE INFORMATION FROM WEBSITES OR APPLICATIONS THAT USE ITS SERVICES?
To learn more about Google's cookie conditions and data use, you can read their privacy terms https://policies.google.com/technologies/partner-sites
COOKIE INFORMATION
In accordance with Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, General Data Protection (GDPR), and Organic Law 3/2018, of December 5, on Data Protection and Digital Rights Guarantee (LOPDGDD), it is mandatory to obtain the express consent of the user of all websites that use non-essential cookies before they browse through them.
WHAT ARE COOKIES?
Cookies and other similar technologies such as local shared objects, flash cookies, or pixels are tools used by web servers to store and retrieve information about their visitors, as well as to ensure the proper functioning of the site.
By using these devices, the web server is allowed to remember some data concerning the user, such as their preferences for viewing pages from that server, username and password, products of interest, etc.
COOKIES AFFECTED BY REGULATIONS AND EXEMPTED COOKIES
According to the EU directive, cookies that require informed consent from the user are analytics cookies and advertising and affiliation cookies, with technical cookies and those necessary for the functioning of the website or the provision of services expressly requested by the user being exempted.
TYPES OF COOKIES ACCORDING TO PURPOSE
Technical and functional cookies: These allow the user to navigate through a website, platform, or application and use the different options or services available.
Analytical cookies: These allow those responsible for them to monitor and analyze the behavior of users of the websites to which they are linked. The information collected through these types of cookies is used to measure the activity of websites, applications, or platforms and to create navigation profiles of users of these sites, applications, and platforms to make improvements based on the analysis of user usage data.
Advertising cookies: These allow the management, as efficiently as possible, of the advertising spaces that the editor may have included on a website, application, or platform from which the requested service is provided based on criteria such as the content edited or the frequency with which ads are displayed.
Behavioral advertising cookies: These collect information about the user's personal preferences and choices (retargeting) to enable the management, as efficiently as possible, of the advertising spaces that the editor may have included on a website, application, or platform from which the requested service is provided.
Social cookies: These are set by social media platforms on services to allow the user to share content with their friends and networks. Social media platforms have the ability to track your online activity outside of the Services, which may affect the content and messages you see on other services you visit.
Affiliate cookies: These allow tracking visits from other websites with which the website establishes an affiliate contract (affiliate companies).
Security cookies: These store encrypted information to prevent the data stored in them from being vulnerable to malicious attacks by third parties.
ACCORDING TO OWNERSHIP
First-party cookies: These are sent to the user's terminal equipment from a machine or domain managed by the publisher itself and from which the requested service is provided.
Third-party cookies: These are sent to the user's terminal equipment from a machine or domain that is not managed by the editor but by another entity that processes the data obtained through cookies.
ACCORDING TO THE STORAGE PERIOD
Session cookies: These are a type of cookies designed to collect and store data while the user accesses a website.
Persistent cookies: These are a type of cookies in which the data is still stored on the terminal and can be accessed and processed for a defined period by the cookie controller, which can range from a few minutes to several years.
PERSONAL DATA PROCESSING
ALQUILERES GUZMAN S.L. is the Data Controller of the Interested Party's personal data and informs them that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27, 2016 (GDPR). The following information about the processing is provided:
Processing purposes: As specified in the cookie section used on this website.
Legitimacy of the processing: Except in cases where it is necessary for browsing the web, by the consent of the interested party (Art. 6.1a GDPR).
Data retention criteria: As specified in the cookie section used on the web.
Data communication: Data will not be communicated to third parties, except for third-party-owned cookies or legal obligation.
Rights of the Interested Party:
Contact information to exercise your rights:
ALQUILERES GUZMAN S.L. AVENIDA DE LA MARINA, 318 - 03720 BENISSA (Alicante). E-mail: info@villasguzman.com
COOKIES USED ON THIS WEBSITE - COOKIES CONTROLLED BY THE PUBLISHER
Technical and functional cookies
| Property | Cookie | Purpose | Term |
|---|---|---|---|
| google.com | Secure-1PAPISID | Necessary for the use of website options and services | 1 year |
| google.com | Secure-1PSID | Necessary for the use of website options and services | 1 year |
| google.com | Secure-1PSIDCC | Necessary for the use of website options and services | 1 year |
| google.com | Secure-3PSIDCC | Necessary for the use of website options and services | 1 year |
| google.com | Secure-ENID | Necessary for the use of website options and services | 1 month |
| google.com | AEC | Necessary for the use of website options and services | 1 month |
| google.com | CONSENT | Google cookie consent tracker | 2 months |
| google.com | OGPC | Necessary for the use of website options and services | 16 days |
| google.com | SOCS | Necessary for the use of website options and services | 1 month |
| google.es | Secure-1PAPISID | Necessary for the use of website options and services | 3 months |
| google.es | Secure-1PSID | Necessary for the use of website options and services | 3 months |
| villasguzman.com | _ga_3B93Z0F6VS | Necessary for the use of website options and services | 1 year |
| villasguzman.com | _gat_UA-16636875-1 | Necessary for the use of website options and services | Session |
| villasguzman.com | _hjAbsoluteSessionInProgress | Necessary for the use of website options and services | Session |
| villasguzman.com | _hjFirstSeen | Necessary for the use of website options and services | Session |
| villasguzman.com | _hjIncludedInSessionSample_3176129 | Necessary for the use of website options and services | Session |
| villasguzman.com | _hjSession_3176129 | Necessary for the use of website options and services | Session |
| villasguzman.com | _hjSessionUser_3176129 | Necessary for the use of website options and services | 1 year |
| villasguzman.com | cc_cookie | Necessary for the use of website options and services | 7 months |
| villasguzman.com | PHPSESSID | PHP-generated session identifier | Session |
| villasguzman.com | uslk_umm_103897_s | Necessary for the use of website options and services | 1 year |
Analytics cookies
| Property | Cookie | Purpose | Term |
|---|---|---|---|
| google.com | Secure-3PAPISID | Used to deliver more relevant ads to the user and their interests | 1 year |
| google.com | Secure-3PSID | Used to deliver more relevant ads to the user and their interests | 1 year |
| google.es | Secure-3PAPISID | Used to deliver more relevant ads to the user and their interests | 3 months |
| google.es | Secure-3PSID | Used to deliver more relevant ads to the user and their interests | 3 months |
| villasguzman.com | _ga | ID used to identify users | 1 year |
| villasguzman.com | _gid | ID used to identify users for 24 hours after the last activity | 1 day |
Advertising cookies
| Property | Cookie | Purpose | Term |
|---|---|---|---|
| doubleclick.net | IDE | Used for targeting, analysis, and optimization of advertising campaigns in DoubleClick / Google Marketing Suite | 3 months |
| google.com | APISID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 1 year |
| google.com | HSID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 1 year |
| google.com | NID | Used to collect website statistics and track conversion rates and Google ad personalization | 6 months |
| google.com | SAPISID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 1 year |
| google.com | SID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 1 year |
| google.com | SIDCC | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 1 year |
| google.com | SSID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 1 year |
| google.es | APISID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 3 months |
| google.es | HSID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 3 months |
| google.es | SAPISID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 3 months |
| google.es | SID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 3 months |
| google.es | SSID | Download certain Google tools and save certain preferences, such as the number of search results per page or the activation of SafeSearch filter. Adjusts the ads that appear in Google search. | 3 months |
| villasguzman.com | _fbp | Used by Facebook to deliver a range of products such as advertising, real-time offers from third-party advertisers | 3 months |
| villasguzman.com | _gcl_au | Used by Google AdSense to experiment with advertising through the efficiency of websites using their services | 3 months |
THIRD-PARTY COOKIES
Third-party services are beyond the control of the publisher. Providers may modify their terms of service, purpose, and use of cookies at any time, etc.
External providers of this website:
COOKIE SETTINGS PANEL
International transfers: You can learn about transfers to third countries that, if any, are made by the third parties identified in this cookie policy in their respective policies (see the links provided in the external providers section). You can also see at the following link that these companies are on the "List of entities adhering to the US data privacy framework" based on Implementing Decision (EU) 2023/1795 of 10.7.2023 in accordance with the European Data Protection Regulation 2016/679 (GDPR).
From this panel, you can configure the cookies that the website can install on your browser, except for technical or functional cookies that are necessary for navigation and the use of the different options or services offered.
MANAGING COOKIES FROM YOUR BROWSER
Deleting Cookies from Your Device: Cookies that are already on a device can be deleted by clearing the browser history, which removes cookies from all visited websites. However, it's essential to note that this action may result in the loss of some saved information, such as login data or website preferences.
Managing Site-Specific Cookies: For more precise control over cookies from each site, users can adjust their privacy and cookie settings in the browser.
Blocking Cookies: While most modern browsers can be configured to prevent the installation of cookies on devices, this may require manual adjustment of specific preferences each time a site or page is visited. Additionally, some services and features may not function correctly, such as profile logins.
HOW TO DELETE COOKIES IN COMMON BROWSERS:
To make your booking online, go to https://www.villasguzman.com/ to search, filter and compare the available villas for the dates you want in our main search engine.
Once you have chosen your villa, simply add your check-in and check-out dates to recalculate the price of your reservation and start the booking process.
Many of our accommodations allow pets and their owners are flexible with them. You can check if the accommodation you want allows pets if it appears as an Optional Service in the accommodation file.
You can contact us if you have any questions about your pet. Remember that each pet has an additional cost of 50 euros.
Our booking price for any holiday rental includes the accommodation of your choice, water and energy costs, administration and management fees, towels, bed linen, accessories such as televisions and air conditioners, together with Internet access. It also includes the charges inherent to the accommodation, such as VAT and community, local and/or tourist taxes.
We have a no damage deposit booking, i.e. you do not have to leave your deposit or credit card as a deposit. No additional amount will be retained.
Cancellation of your booking is free of charge.
Avda de la Marina 318, 03720 Benissa (Alicante) Buzón 01529
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