General Booking Conditions:
1. Definitions: 1.1. Accommodation: 1.2. Accommodation provider: The effective provider of the Reserved Accommodation who is also in charge of the provision of services such as key delivery, cleaning, maintenance, etc. And that you receive the payment that the tenant must make on site according to the reservation. 1.3. Booking agent: The Landlord himself, possible intermediary or other independent organization that is responsible for the lessor of the administrative processing of the reservation and who receives the payments. 1.4. Lessee: the person mentioned in the reservation form that makes the reservation, as well as the occupants of the accommodation. 1.5. Rental price: 1.6. Reservation. 1.7. Reservation form: 1.8. Lessor: person (owner) or company that represents the owner who provides the property mentioned in the reservation form. 1.9. Website.
2. Scope of application: These general reservation conditions are applicable to all reservation contracts between the Lessee and Lessor.
3. Conclusion of the reservation contract: At the moment in which the lessee makes a reservation through the Internet, in writing, by telephone, by e-mail or in person with the Lessor or with another reservation agent, a contract will be considered concluded at that these general booking conditions apply.
4. Modifications: Modifications to the reservation contract and exceptions to these general reservation conditions will only take effect if they have been agreed in writing between the lessor or the booking agent and the lessee. If the modifications involve an increase or decrease in costs, the parties must agree in writing to the corresponding modification of the rental price.
5. Payment terms: The reservation can be made through the Internet, in writing, by phone, by e-mail or in person with a booking agent. The agreed advance payment, generally 50% of the rental amount, must be in the possession of the reservation agent 3 working days after the reservation is made, only then the reservation is defined. The first payment of 50% can be made by bank transfer or visa card and also online from the payment gateway on the same website. The amount of the second payment corresponding to 50%, plus the cleaning extra or any other extra that the client has contracted, will be paid thirty days before arrival.
5.1. Damages deposit: All reservations made after July 1, 2020 are exempt from damages deposit. ALQUILERES GUZMAN SL will not ask you for a credit card nor will it withhold any amount from your card upon arrival. Although ALQUILERES GUZMAN SL reserves the right to claim by the opportune ways to the renter any breakage or damage that takes place during its stay, by mistreatment or badly use of the lodging.
6. Price: Prices are indicated in euros per accommodation and per week or per day. We reserve the right to change the price of accommodation if there are variations in rates, exchange rates and taxes. In this case, the net amount, that is, without surcharge, of the increase in these expenses will be passed on. If this increase takes place within three months of receipt of the reservation form, the lessee may terminate the contract. In this case, the amounts already paid will be returned to the lessee.
7. Termination: The contract will be terminated (the reservation is canceled) if the lessee does not comply with the provisions of point 5. The payment on account will be used in that case to cover the expenses incurred and the damages suffered, particularly the loss of benefits. .
8. Cancellation:
The cancellation policy for all reservations made after May 1, 2020 will be:
- From the date of the reservation until 30 days before the entry: free cancellation and refund of everything delivered to that date.
- Between 29 days and 14 days before arrival: Cancellation fee of 50% of the total amount of the stay.
- 13 days before arrival: Cancellation charge for the total amount of the stay.
- In case of no show (No show): Cancellation charge for the total amount of the stay.
In the case that the client abandons the accommodation voluntarily, for any reason or circumstance before the end of the contract, the company is exempt from any type of refund for this concept.
In the case that there are mobility restrictions due to COVID19 on the day of arrival on your reservation, the amounts paid for the reservation will be fully reimbursed. The possibility of a change of dates, or a voucher for a future booking if desired, will also be provided.
9. Insurance:
Alquileres Guzman S.LU. S.L.U does not offer any cancellation insurance this season, beyond the cancellation conditions offered by the reservation.
10. Landlord's responsibility: Alquileres Guzman is responsible for ensuring that the description of the villa corresponds to the general characteristics of the villa, although there may be some modifications regarding the furniture or decoration in a timely manner since the owners can modify or renew the themselves for impairment. Alquileres Guzman S.L.U is not responsible for possible modifications that affect the home (furniture, decoration, facilities, appliances) or its surroundings and that are not contractable by the company, nor will it accept penalties from the guest.
11. Renter's responsibility: All the occupants of the accommodation, as well as the person or entity that makes the reservation, whether or not it is an occupant, will be jointly and severally liable for the total rental price and for the damages caused by their conduct and by the conduct of all others that remain with him in the rented accommodation. Garbage should be deposited in the closest container. The reservation will be valid for the number of people indicated in the reservation form. Therefore, it is not allowed to occupy the accommodation with more people than indicated and occupation with a higher number of people could lead to the termination of the rental contract and the loss of the deposit. In that case, the payments made will not be returned and the lessee must pay the full amount of the rent. If the tenant intends to accommodate more people in the rented accommodation than allowed, the tenant must request this in writing from the booking agent prior to the start of the rental period. The accommodation provider may refuse this or demand the payment of an additional surcharge. The tenant agrees to occupy the accommodation in accordance with current general regulations. Alquileres Guzman S.L.U will provide you with a single copy of the house keys. Depending on the property, another copy of the keys may be provided. The non-return of the keys or loss of them will have an additional cost of € 100 for the problems that this may cause.
12. Deposit: In case of damages and / or losses in the leased, due to the fault or negligence of the tenant (including the person mentioned in the reservation and the occupants of the dwelling), the total amount of the damages will be subtracted from the deposit. If the damages and / or losses suffered in the leased, or the damages suffered by the owner and / or the provider of the accommodation are greater than the amount paid as a deposit, the tenant must pay the rest directly to the provider of the accommodation. Breakages, losses and / or damages in the leased must be reported within a maximum period of 48 hours to the accommodation provider and the damages must be compensated. For hiring short stays (for days or weeks), a deposit will only be given by credit card that will be returned or unlocked after a minimum of 3 days and a maximum of one week from the client's departure, if everything is in perfect condition. For longer stays of at least 2 months, a guarantee deposit will be delivered by credit card that will cover any possible damage that may be found after the end of your stay. This deposit will be retained until we have the relevant invoices for any possible damages. In addition, the data of a credit card will be required from which the supply costs can be deducted that will be charged periodically month by month or until we have in our hands the invoices with the total consumption. In the event that the damages exceed the amount in guarantee, the tenant must pay the difference immediately, otherwise the pertinent legal actions will be taken. There is a special security deposit for youth groups and special events. The amount ranges from 100 to 300 euros per person depending on the quality of the home to ensure its perfect condition.
13. Duration of stay, arrival and departure: At the destination (July and August), your arrival is generally expected between 4:00 p.m. and 7:00 p.m. at the address of our office, in low season, Monday through Friday from 2:00 p.m. 00:00 to 18:00 and Saturdays in the safe, ask us if they arrive Saturday. In the event that you arrive after the indicated hours, the Accommodation Provider has the right to charge you for the costs of this key handover. The day of departure you must leave the accommodation before 10:00 am and return the keys to the agency. Otherwise the accommodation provider and the owner have the right to charge you compensation for damages. This act could involve, as a minimum, the loss of the deposit. The Accommodation Provider has the right to make a final inspection. On departure, the tenant must leave the accommodation in a considerable, orderly and collected condition. The elements inside and outside the accommodation such as furniture, etc., will not be able to be moved from their original site, if so, we would proceed to deduct the amount of € 60 for the problems that this may cause. Leaving trash inside the property will also incur an expense of € 60 that will be deducted from your deposit.
14. Documents: Prior to or at the time of booking, the booking agent will provide you with the necessary general information regarding the rented accommodation and its surroundings.
15. Modification or termination: Alquileres Guzman S.L.U may substitute the reserved accommodation in the event of any serious unforeseen event that prevents the guest from fully enjoying their stay due to another of similar characteristics. The fact that the previous tenant of the same accommodation, in breach of his contractual obligations, has not vacated the home, shall be deemed included in this case.
16. Incidents: Despite the fact that our maintenance team works constantly in our homes for their perfect operation, problems can arise that could not be detected or that in the case of high season have been more difficult to detect, in In this case, if you notice an error or deficiencies at the destination, you are expected to notify the accommodation provider or the local booking agency / agent during the first 48 hours, in order to avoid inconveniences and the company can proceed with the repair. that corresponds as soon as possible. To do this you must write to hello@villasguzman.com, indicating the name of the villa and the dates of your reservation, detailing the inconveniences that you want to be addressed and indicating those that are most urgent for you. Attached photographs of each point noted are appreciated for a better understanding. After these 48 hours and not having received any notification from the client, Villas Guzman will understand that the house is in perfect condition. If you change to another accommodation or leave the leased accommodation in advance without consulting the booking agent, you will lose all the rights of restitution. Any deficiency in the cleaning of the house, must be reported immediately to the agency. After 24 hours, no complaints will be accepted on this matter.
It is important that the guest is aware that they are renting a house that is susceptible, as in all cases, to breakdowns or problems that in some cases are not directly controllable by the Guzman Rentals team and that require specific intervention. These incidents, in many cases impossible to foresee, such as problems with the septic tank, broken pipes, failures in the water heaters, etc., for which we ask for the maximum collaboration and consideration since from our part we will put all our efforts into solve them in the most effective way possible immediately. We must remind and warn them that the resolution of incidents can not always be carried out immediately (especially in high season) since in some cases a technician and a time period that does not depend on us is required and is completely beyond our control. The guest should know that neither the company nor the owner will be responsible for these specific cases in which the company does not have control of the necessary actions.
Works: The accommodations that appear in our brochure and on our website are private properties of different owners and are generally located in large residential areas. The accommodations are therefore not located in tourist complexes, so incidentally it can happen that unexpected works take place in the surroundings. These works are carried out by owners or contractors of works with whom we have no relationship and therefore we have no influence on those actions. Neither the accommodation provider, nor the booking agent, nor the landlord therefore assume any responsibility for the inconvenience caused by the works that are not carried out by order of the accommodation provider.
17. Cleaning costs: On the website and in the price list you can see if cleaning costs are included in the corresponding accommodation. If not, the corresponding expenses are indicated. These expenses are indicated along with the rental amount on the reservation form. Generally these expenses are paid with the last payment. End-of-stay cleaning costs are included in your contract. If you want an extra cleaning service during your stay, you must contract it previously and pay its additional cost.
18. Bed linen and towels: Bed linen and towels are included in the rental amount. For the weekly change of clothes, you must bring the used one to the office, where the cleaning will be delivered to you, with prior notice the day before. Clothes that are not previously requested will not be delivered and clothes that are not in bags will not be accepted.
19. Additional facilities: In many cases, if indicated directly at the time of booking, a cot, a high chair, a park, etc. may be requested, after consulting availability and at an additional cost that will be indicated in your reservation.
20. Pets Most owners do not allow pets. Only with the express authorization of the accommodation provider and with an indication in the reservation certificate, will a pet be allowed in the home. The additional cost per pet will be € 50 per animal. In case of not communicating the presence of your pet, an amount of € 150 per animal may be deducted from your deposit or bond.
21. Indication of comfort level: On our website you will find an indication of comfort level. This indication is an assessment of the quality and comfort of the corresponding accommodation. * * * * * = luxury, * * * * = superior, * * * = good, * * = standard.
22. Satellite television: If satellite television is indicated in the description, this does not automatically mean that you can receive all the programs you want.
23. Water and electricity: In southern countries, power and water supply cuts occur more frequently. Municipal and / or regional authorities, for different reasons, may agree to temporarily cut or limit distribution. In no case may the accommodation provider or our organization be held responsible for any damages caused.
24. Pool: Pool maintenance is done once to twice a week. The maintenance hours are from 07:00 to 10:00 or from 19:00 to 21:00, but these hours may vary. In the event that the pool is dirty or you see any inconvenience, please call the office immediately. Any type of manipulation by the client can have penalties. It is mandatory to shower before entering the pool to remove any type of cream or oil. Pools can become green due to the excess of this type of product, becoming incapable for up to 3 days, this being your responsibility. Guests must always allow access to the house to our authorized staff, in order to carry out the services required above and required, both the maintenance of swimming pools and gardens and any breakdown or repair that the house needs. The entrance to the house will occur with prior notice and always knocking on the door before in all cases.
25. Choice of jurisdiction and applicable law: For any doubt or controversy, the parties expressly submit to the Courts and Tribunals of Denia (Alicante-Spain) and their hierarchical superiors, renouncing their own jurisdiction that may correspond to them, applying in any case the Spanish legislation regarding substantial or material and procedural law. The lessor may consider the address indicated by the lessee to be correct, however, if he is located in a foreign country, the lessee may choose the address of the Consulate of his country of origin closest to the place of signature of this contract. In what is not foreseen in this contract, the provisions of the Civil Code and Decree 92/2009 of July 3 of the Consell de la Generalitat Valenciana, which approves the regulatory regulation of tourist homes and management companies, will apply. in the territorial scope of the Valencian Community and complementary norms.
26. Wifi: Wifi is for normal data use. Any excessive download will mean that the Router will stop working. In this case the cost of its replacement will be € 50. The Wifi service is an external service so the company will not be responsible for any incident, cut or failure of the line, although we will act in the most immediate way to try to solve any problem that is in our hands.
27. Accidents and thefts: When making a reservation, the guest assumes full responsibility for everything related to his personal safety and that of his belongings. Neither the Alquileres Guzman company nor the owner will be responsible for any damage, injury, illness, death, material damage or theft that the guest or their companions may suffer during their stay.
28. Failure to comply with these conditions will be reason for the company Alquileres Guzman to order the eviction of the house, cancel or cancel the rental of the same, as well as lose the deposit.
29. Basic information on data protection (Regulation (EU) 2016/679 of April 27, 2016): ALQUILERES GUZMAN S.L. is responsible for the processing of your personal data in order to manage the reservation and the hiring of the vacation rental that you request from us, under the legitimation of the execution of a contract in which the interested party is a party. Your data will not be transferred except legal obligation. You are assisted by the rights of access, rectification, cancellation, opposition, portability and limitation that you can exercise in our offices or by email hello@villasguzman.com You can obtain further information about the treatment of your personal data in the privacy policy of our page Web.
For what purpose do we process your personal data?
The data you provide us is used by ALQUILERES GUZMAN S.L.U in order to manage the reservation and rental accommodation of your stay in our properties. Accounting, tax management. Management of the sending of commercial communications in relation to the real estate rentals through the email you provide us.
What is the legitimacy for the treatment of your personal data?
The communication and treatment of your data are necessary for the execution of the lease contract in which the interested party is a party and a legal requirement. Compliance with legal obligations applicable to real estate professional activity derived from commercial and tax legislation. Your express consent to send commercial communications that we request at the bottom of this document.
How long will I keep your personal data?
The personal data you provide will be kept as long as our contractual or commercial relationship is maintained. However, from the date of the termination of our contractual or commercial relationship, your data is kept: Four Years for tax purposes: The accounting books and other books that are mandatory records according to the applicable tax regulations (IRPF, IVA, IS, etc) Articles 66 to 70 General Tax Law. Six years for commercial purposes: invoices issued and received, tickets, corrective invoices, bank documents, etc.) Art. 30 Commercial Code.
What is the origin of your data? The data is provided by you.
To which recipients will your personal data be communicated?
To companies collaborating to manage the reservation and rental accommodation of your stay in our properties and necessary to provide the service. To the Tax Administration, for the fulfillment of tax obligations. To the corresponding banking entities for the management of payments and collections.
Data transfer to third countries. International Data Transfers will not occur.
What are your rights when you provide me with your personal data?
You can exercise the rights of access, rectification, deletion, limitation, portability, withdrawal of consent and opposition of your personal data at the email address hello@villasguzman.com or at the postal address AVENIDA DE LA MARINA 318 03720 BENISSA ALICANTE accompanied in both cases by a copy of your ID or equivalent official document proving your identity.
Right of Claim to the Control Authority
You can request the protection of rights that have not been duly addressed to the Spanish Agency for Data Protection. Either through the electronic headquarters of its web portal (www.agpd.es), or by writing to your postal address (C / Jorge Juan, 6, 28001-Madrid).
1. Legal information
In compliance with the duty of information established in article 10 of Law 34/2002, of Information Society Services and Electronic Commerce, we inform you that the owner of the website www.villasguzman.com is ALQUILERES GUZMAN S.L.
The identification and contact details of the owners of the website www.villasguzman.com are as follows:
Responsible: ALQUILERES GUZMAN S.L.
Registered address: AVENIDA DE LA MARINA 318 03720 BENISSA ALICANTE
CIF/NIF: B03943339
Contact e-mail address: info@villasguzman.com
Telephone numbers: +34 966 497 016
Registered in: the commercial register of Alicante Volume 1706 Folio 216 Section 8 Page A-27140 Inscription 1ª.
Registered in the Valencian Tourism Agency under number EEAT-183-A
2. Purpose and scope of application
2.1.- This Legal Notice establishes the general conditions of use that regulate the access, browsing and use of the website www.villasguzman.com, (hereinafter, Website), as well as the responsibilities derived from the use of its contents. In addition, the provision of certain services or activities within the framework of the Website may also be subject to other specific conditions that may be established and which, where appropriate, replace, complement and/or modify the general conditions of use of this Legal Notice.
2.2.- This Web Site is a service that ALQUILERES GUZMAN S.L. makes available to Internet users for information purposes, being able to carry out at any time and without prior notice the modifications that it considers appropriate in its design, configuration and contents.
2.3.- The access and use of this Web Site attributes to the visitor the condition of USER and implies his full and unreserved acceptance, from said access and/or use, of each and every one of the conditions of use that ALQUILERES GUZMAN S.L. includes in this Legal Notice, in the version published at the time of accessing it. In this sense, USER will be understood as the person who accesses, navigates, uses or participates in the services and activities developed in the Web Site.
2.4.- The USER is obliged to make a correct use of the Web Site, in accordance with the applicable laws, good faith, public order, the uses of the traffic and the present Legal Notice, answering to ALQUILERES GUZMAN S.L. and to third parties for any damages that could be caused as a consequence of the non-fulfilment of this obligation.
3. Access and use of the Web Site
3.1.- Access to this Web Site is free of charge, except for the cost of connection to the telecommunications network supplied by the operator contracted by each USER.
3.2.- The USER assumes responsibility for the use of the Website. Therefore, the USER undertakes to use the contents in a diligent, responsible and lawful manner and, in particular, undertakes not to use them for, among other uses:
Use false identities, or impersonate the identity of other users in the use of the Website or its services.
Introduce into the network computer viruses or carry out actions likely to alter, damage, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of ALQUILERES GUZMAN S.L. or third parties, as well as hinder the access of other users to the Web Site and its services through the massive consumption of computer resources through which ALQUILERES GUZMAN S.L. provides its services.
Attempting to access and, where appropriate, use the e-mail accounts of other users.
Reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the contents of the Web Site, for commercial purposes, in any medium and by any technical means, without the prior and express authorisation of the owner of the corresponding rights.
Introduce or incorporate as one's own business or professional activity the contents and/or services presented on this Website.
Infringe any intellectual or industrial property rights derived from the contents of the Website.
Use the contents and/or information of any kind obtained through this Website to carry out advertising or promotional activities, send advertising of any kind and communications for sales or other commercial purposes, or to collect, market or disclose such information in any way.
Use this Website, or the contents and/or services obtained therein, to carry out activities contrary to the law, morality, good customs or public order, with illicit or prohibited purposes or effects, or which are detrimental to the rights and interests of third parties.
ALQUILERES GUZMAN S.L. reserves the right to interrupt at any time and without prior notice access to the Web Site, as well as to interrupt the provision of any or all of the services provided through it, whether for technical or security reasons, or for any other reason.
4. Protection of personal data
ALQUILERES GUZMAN S.L. is committed to the treatment of personal data in a respectful way with the rights of their owners, and in accordance with the data protection regulations in force at any time.
4.2.- In the "Privacy Policy" section of the Website the legal information or privacy policy corresponding to the different data processing carried out by ALQUILERES GUZMAN S.L. is permanently available to the USER.
4.3.- In the event that the USER voluntarily fills in any of the online data collection forms available on the Website, to access some of its services or contents, he/she undertakes to provide accurate and truthful data, as well as to communicate to ALQUILERES GUZMAN S.L. any modification of these data. Unless expressly stated otherwise, the data requested on our forms are necessary to process your request.
In any case, in the corresponding online form for the collection of the USER'S personal data, a link to the corresponding privacy notice will be included, which will be applicable to the processing of the personal data provided. The express acceptance by the USER of the corresponding privacy notice will be necessary for the form to be considered completed and for the sending process to be completed. The content of this privacy policy may be subject to modification in order to adapt it to any legislative changes that may occur, as well as to the criteria and positions issued by the competent Data Protection Authorities.
4.4.- If a USER provides personal data of other natural persons, he/she is obliged to comply, in relation to said data, with all obligations deriving from the data protection regulations in force, and in particular the duty to inform and obtain the consent of the owner of the personal data.
4.5.- Minors under 16 years of age are not permitted to provide their personal data through the Website, and prior express authorisation from their parents or guardians is required. In any case, this Website is not aimed at minors.
5. Intellectual and industrial property
5.1.- ALQUILERES GUZMAN S.L. is the owner or licensee of the rights of exploitation of intellectual and industrial property of this Web Site, as well as of the contents available in it. All rights reserved.
5.2.- In no case will it be understood that the access and navigation of the USER in the Web Site implies a renunciation, transmission, licence or total or partial cession of these rights by ALQUILERES GUZMAN S.L., nor that it confers to the USER any right of use, translation, adaptation, alteration, exploitation, reproduction, distribution or public communication, for commercial purposes, of these contents, without the previous and express authorisation of ALQUILERES GUZMAN S.L. or the holder of the affected rights. Failure to comply with the above will entitle ALQUILERES GUZMAN S.L. or the owners of the corresponding rights to take the appropriate legal action.
5.3.- The distribution, modification, transfer or public communication of the contents and any other act that has not been expressly authorised by the holder of the exploitation rights are prohibited.
6. Exclusion of guarantees and liability
6.1.- The content of this Web Site is for informative purposes and to create a channel of communication with the USERS, without its contents being considered as exhaustive advice on any subject. ALQUILERES GUZMAN S.L. does not fully guarantee access to all content, nor its completeness, correctness, validity or timeliness, nor its suitability or usefulness for a specific purpose. ALQUILERES GUZMAN S.L. excludes, to the extent permitted by law, any liability for damages of any kind arising from, but not limited to: errors or omissions in the contents, lack of availability of the Web Site, or the transmission of viruses or malicious or harmful programs in the contents. However, ALQUILERES GUZMAN S.L. declares that it has adopted all the necessary measures, within its possibilities and the state of the technology, to guarantee the functioning of the Web Site and to avoid the existence and transmission of viruses and other harmful components to the USERS.
ALQUILERES GUZMAN S.L. is not responsible for the use that the USER makes of the services and contents of the Web Site. The USER recognises and accepts that the use of the Web Site, as well as its services and contents, is carried out under his exclusive risk and responsibility.
7. Links
7.1.- In the event that the Web Site contains links or hyperlinks to other Internet sites, ALQUILERES GUZMAN S.L. shall not exercise any control over such sites and contents. In no case ALQUILERES GUZMAN S.L. will assume any responsibility for the contents of the linked external websites, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, legality or validity of any material or information contained in any of these hyperlinks or other Internet sites. In this sense, if the USERS have effective knowledge of the unlawfulness of activities carried out through these linked third party web pages, they must immediately inform ALQUILERES GUZMAN S.L. so that the access link to them can be disabled.
7.2.- Likewise, the inclusion of any type of link by ALQUILERES GUZMAN S.L. to other Internet sites does not imply that there is any type of relationship, association, collaboration or dependence between ALQUILERES GUZMAN S.L. and the owner of the third party web site.
8. Right of exclusion
ALQUILERES GUZMAN S.L. reserves the right to deny or withdraw access to this Web Site and/or to the contents and services offered in it, without prior notice, to those USERS who do not comply with the present general conditions of use or the particular conditions that could be established.
9. General terms and conditions
9.1.- In the event of any discrepancy between the provisions of these general conditions of use and the particular conditions of each specific service, the provisions of the latter shall prevail.
9.2.- If any provision or content of this Legal Notice is declared null and void or inapplicable, in whole or in part, by a final decision of a competent Court or Tribunal, such nullity or inapplicability shall not affect the remaining provisions of the conditions of use, which shall remain valid for all purposes.
9.3.- The non-exercise or execution by ALQUILERES GUZMAN S.L. of any right or provision contained in these conditions of use shall not constitute a waiver of the same, unless recognised and agreed in writing.
9.4.- ALQUILERES GUZMAN S.L. will be able to modify in whole or in part and at any time the conditions determined here, and these modifications will be effective from the same moment of their publication in this Web Site.
10. Applicable law and jurisdiction
The relations established between the owner of this Website and the USER shall be governed by the provisions of the current regulations on applicable law and competent jurisdiction. However, for cases in which the regulations foresee the possibility of the parties submitting to a jurisdiction, ALQUILERES GUZMAN S.L. and the USER, expressly renouncing any other jurisdiction that may correspond to them, submit to the competent Courts and Tribunals.
In accordance with the provisions of current legislation on data protection, the European Regulation 2016/679 (RGPD) and the Organic Law 3/2018 on the protection of personal data and guarantee of digital rights (LOPD), we hereby inform you of the processing that we carry out on the data of the following customer and contact profiles:
1. Processing of data BOOKING AND RENTAL CUSTOMERS
2. Processing of data RENTAL OWNERS
3. Processing of CONTACTS data
4. Processing of SOCIAL NETWORKS data
5. Processing of BLOG data
6. NEWSLETTER data processing
7. CHAT data processing
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
ALQUILERES GUZMAN S.L. with CIF B03943339 and address at AVENIDA DE LA MARINA 318 03720 BENISSA ALICANTE SPAIN with email info@villasguzman.com and telephone 966 497 016. Registered in: the commercial register of Alicante Volume 1706 Folio 216 Section 8 Page A-27140 1st Inscription. Registered in the Valencian Tourism Agency with number EEAT-183-A.
1. Processing of data BOOKINGS AND RENTAL CUSTOMERS
For what purpose will we process your personal data?
The data you provide us with are used for the purpose of managing the reservation and rental accommodation you request from us, as well as the necessary communications to give content to the contract and the successive steps to formalise the contract as a client. They will also be processed for accounting, fiscal and administrative management purposes derived from this relationship.
What is the legitimacy for the processing of your personal data?
The communication and processing of your data is necessary for the performance of a contract, as well as pre-contractual measures in accordance with article 6.1 b) of the GDPR.
-Fulfilment of legal obligations applicable to the professional real estate activity arising from commercial and tax legislation. Article 6.1.c) of the GDPR.
-Compliance with due diligence obligations in the identification of natural or legal persons as indicated in the law on money laundering. Article 6(1)(c) of the GDPR
How long will we keep your personal data?
The personal data you provide to us will be retained for as long as our contractual or business relationship continues. However, from the date of termination of our contractual or business relationship your data may be retained:
Four Years for tax purposes: accounting books and other obligatory record books according to the applicable tax regulations (IRPF, VAT, IS, etc.). Articles 66 to 70 of the General Tax Law. Six years for commercial purposes: Books, invoices, contracts, bank documents, etc.). Art. 30 Commercial Code. Your personal data will be kept for at least 10 years in accordance with Art. 25 of Law 10/2010 on money laundering. The data in the computer register will be kept for a period of three years from the end of the service or service contracted in accordance with the provisions of the order INT/1922/2033 and the royal decree 933/2021 establishing the obligations of documentary record and information of natural or legal persons engaged in hosting activities.
Will we pass on your personal data?
To public registries, tax authorities, other public administration bodies for the fulfilment of legal obligations, banks, savings banks and rural banks or other financial institutions for the management of collections and payments. Your data will not be passed on to other third parties except by legal obligation.
International data transfers
No international data transfers will be made.
2. Processing of RENTAL OWNERS' data
For what purpose will we process your personal data?
The data you provide us with will be used for the purpose of managing the rental contract for your property, as well as the necessary communications to give content to the contract and the successive steps to formalise the contract.
They will also be processed for accounting, fiscal and administrative management purposes derived from this relationship.
In the owners section of our website there is a basic form where you can contact us. If you contact us through this form, we will be able to contact you to give you information about our holiday rental management.
What is the legitimacy for the processing of your personal data?
-The communication and processing of your data is necessary for the performance of the contract to which the data subject is a party and a legal requirement. Article 6(1)(b) of the GDPR
-Fulfilment of legal obligations applicable to the real estate activity arising from commercial and tax legislation. Article 6.1.c) of the RGPD
-Compliance with due diligence obligations in the identification of natural or legal persons as indicated in the law on money laundering. Article 6(1)(c) of the GDPR
How long will we keep your personal data?
The personal data you provide to us will be retained for as long as our contractual or business relationship continues. However, from the date of termination of our contractual or business relationship your data may be retained:
Four Years for tax purposes: accounting books and other obligatory record books according to the applicable tax regulations (IRPF, VAT, IS, etc.). Articles 66 to 70 of the General Tax Law. Six years for commercial purposes: Books, correspondence, documentation, invoices, bank documents, contracts, etc.). Art. 30 Commercial Code. Your personal data will be kept for at least 10 years in accordance with art. 25 of Law 10/2010 on money laundering.
Will we pass on your personal data?
To public registries, tax authorities, other public administration bodies for the fulfilment of legal obligations, banks, savings banks and rural banks or other financial institutions for the management of collections and payments. Your data will not be passed on to other third parties except by legal obligation.
International data transfers
No international data transfers will be made.
3. Processing of data CONTACT US
For what purpose will we process your personal data?
Your personal data collected in the contact form on our website or through any other channel of communication with us will be used to respond to your requests for information about our holiday rental services.
What is the legal basis for the processing of your personal data?
The legal basis for the processing of your personal data is the express consent you provide us with by voluntarily completing and accepting the contact form or requesting information from us through any other communication channel to request information from us. Article 6(1)(a) of the GDPR
How long will we keep your personal data?
The data provided in the contact form will be kept until you request us to delete them or revoke your consent to their processing, at which point they will be blocked for the sole purpose of retaining them for the purpose of meeting any liabilities arising from the processing of your personal data for a maximum of 3 years.
Is there an obligation to provide such personal data?
In the requested contact, it is necessary that you provide us with at least a name to address you and your email address so that we can contact you, as well as, that you provide us with the reason for your query in the free text field.
What are the consequences of not doing so?
Inability to provide you with information.
Will we pass on your personal data?
There is no transfer of data foreseen, unless legally obliged to do so.
International data transfers
No international data transfers will be made.
4. Data processing SOCIAL NETWORKS
For what purposes will we process your personal data?
We use social networks to inform about our activities and interact with our followers. By becoming a follower of ours, you consent to the processing of the personal data available in your profile, exclusively for this purpose and only in the environment of each social network in accordance with their policies of use and privacy. Your personal data will be used for the purpose of managing the list of people who like our page. And thus be able to receive information directly related to the services we provide, events, activities and promotions of our organisation, always through the chosen social network and interact with us.
How long will we keep your personal data?
The data provided in the corresponding social network will remain accessible to us as long as you keep the "follow" or "like" button active and as soon as you want to stop following us, all you have to do is "click" on the "unfollow" or "no longer like" button.
What is the legitimacy for the processing of your personal data?
Communications via social networks are in any case subject to the consent of the interested party and are entirely voluntary, being subject to the conditions set out in the privacy and data protection policies of each social network.
Is there any obligation to provide such personal data?
There is no obligation to provide data beyond those necessary for registration on each social network.
What are the consequences of not doing so?
Impossibility of communication and follow-up through social networks.
How did I obtain your personal data?
The data obtained were not provided directly by you.
What are your rights when you provide me with your personal data?
Please note that we have access to the personal data that appears on your profile as a result of the mutual monitoring carried out on our social network accounts exclusively therefore the exercise of rights over your personal data we understand that you should make them to the social network itself. I will respond to your requests within the framework and with the limitations derived from the operating rules established by each social network.
5. Data processing BLOG
No personal data is collected through the posts we publish on our blog.
6. Data processing NEWSLETTER
For what purpose will we process your personal data?
If you subscribe to our NEWSLETTER we will use your e-mail address to send you information about news, services and holiday products, activities, promotions and offers. In the event that you have subscribed to the Newsletter or have accepted the sending of promotional information, we inform you that we monitor our campaigns and mailings by analysing the activity of the recipients of these (opening of the mails sent, clicking on the links contained in the mails, etc.).
What is the legitimacy for the processing of your personal data?
Processing carried out on the basis of the data subject's consent Art. 6.1.a) of the GDPR.
How long will we keep your personal data?
Your personal data will be kept until you revoke your consent, at which point they will be blocked for the sole purpose of retaining them for the purpose of meeting any liabilities arising from the processing of your personal data for a maximum of 3 years.
Will we pass on your personal data?
Your data will not be passed on to third parties except by legal obligation.
International data transfers
No international transfers will be made.
How did I obtain your personal data?
The data obtained is not provided directly by you.
7. Processing of CHAT data
For what purpose will we process your personal data?
We have a chat on our website through which you can interact with us in order to answer your questions and doubts. We also have a WhatsApp business tool. We use WhatsApp as an information communication channel, not as a means of sharing personal data or confidential information. We have other communication channels established in our company.
What is the legitimacy for the processing of your personal data?
Processing is carried out on the basis of the data subject's consent Art. 6.1.a) of the GDPR that we ask you for when you start our chat.
How long will we keep your personal data?
They will be deleted once we have processed your enquiry. However, the tool we use downloads technical cookies that are necessary for the provision of the service.
Will we pass on your personal data?
Your data will not be passed on to third parties unless required by law.
International data transfers
By using the WhatsApp tool, you have accepted its terms and conditions. We inform you that WhatsApp servers are located in the USA and an international transfer of data takes place. Please find below the link to the Whatsapp Business Terms and Conditions HERE
HOW DID I OBTAIN YOUR PERSONAL DATA?
The data obtained is not provided directly by you.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE ME WITH YOUR PERSONAL DATA?
Any data subject may request the exercise of the following rights:
Right of access: the data subject shall have the right to obtain confirmation as to whether or not personal data concerning him/her are being processed.
Right of rectification: The data subject shall have the right to obtain rectification of inaccurate or incomplete personal data concerning him or her.
Right of erasure: The data subject shall have the right to obtain the erasure of personal data concerning him or her where the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
Right of restriction: You may request the restriction of the processing of your personal data, in which case we will only retain them for the purpose of exercising or defending claims.
Right to data portability: Whereby you may request that your automated personal data be assigned or transferred to any other company you indicate to us in a structured, intelligible and automated format.
Right to withdraw consent: You will have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.
Right to object: The data subject shall have the right to object to the processing of his or her data.
HOW CAN YOU EXERCISE THESE RIGHTS?
We provide you with the forms where you can exercise these rights if you request them. You can send us an e-mail to info@villasguzman.com indicating the right you wish to exercise and we will send you the corresponding form.
The exercise of rights may be carried out by means of a communication addressed to the e-mail info@villasguzman.com
WHO CAN EXERCISE THE RIGHTS?
The rights of the interested parties are very personal, therefore, they will be exercised by the owner of the data, duly accrediting their identity (to do so, they will be asked for their ID card or equivalent).
They may also be exercised through legal representation, in which case, in addition to the data subject's DNI or equivalent, a DNI and authentic document accrediting the representation of the third party must be provided.
WHAT IS OUR OBLIGATION WHEN YOU EXERCISE ANY OF THE RIGHTS?
The data controller must reply to the request addressed to it in any case, regardless of whether or not personal data of the data subject or data subject are included in its processing.
In the event that the request does not meet the specified requirements, the data controller must request that these be rectified.
The data controller shall respond to requests within one month of receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. The controller shall inform the data subject of any such extension within one month of receipt of the request, stating the reasons for the delay.
RIGHT TO COMPLAIN TO THE SUPERVISORY AUTHORITY
You may request the protection of rights that have not been duly attended to from the Spanish Data Protection Agency. Either through the electronic headquarters of its web portal (www.agpd.es), or by writing to its postal address (C/ Jorge Juan, 6, 28001-Madrid).
OBLIGATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
Users, by ticking the corresponding boxes and entering data in the fields of the contact forms, or by sending an e-mail requesting information, expressly and freely and unequivocally accept that their data are necessary for the provider to deal with their request. The User guarantees that the personal data provided are truthful and is responsible for communicating any changes to them.
WHAT INFORMATION DO WE COLLECT?
In general, you can use the Website without providing any personal information.
There are channels on our website where you can contact us. When you request information from us, you guarantee the authenticity, accuracy and truthfulness of all the information you provide us with, undertaking to keep the personal information you provide us with up to date so that it corresponds, at all times, to your real situation. The User shall be solely responsible for any false or inaccurate statements and for any damages that they may cause.
WHAT MEASURES DO WE TAKE TO KEEP YOUR INFORMATION SECURE?
We take reasonable technical and physical measures to protect the information we collect through the Website.
MODIFICATIONS TO THIS DATA PROTECTION INFORMATION.
ALQUILERES GUZMAN S.L. reserves the right to modify its Data Protection Policy in accordance with the applicable legislation at all times. Any modification of this policy will be published on the website.
HOW DOES GOOGLE USE INFORMATION FROM WEBSITES OR APPLICATIONS THAT USE ITS SERVICES?
To learn more about Google's cookie conditions and data use, you can read their privacy terms https://policies.google.com/technologies/partner-sites
INFORMATION ABOUT COOKIES
In accordance with Law 34/2002, of 11 July, on information society services and electronic commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, General Data Protection Regulation (GDPR) and Organic Law 3/2018, of 5 December, on Data Protection and Guarantee of Digital Rights (LOPDGDD), it is obligatory to obtain the express consent of the user of all websites that use dispensable cookies, before the user browses them.
WHAT ARE COOKIES?
Cookies and other similar technologies such as local shared objects, flash cookies or pixels, are tools used by web servers to store and retrieve information about their visitors, as well as to offer a correct functioning of the site.
The use of these devices allows the Web server to remember certain data concerning the user, such as their preferences for viewing the pages of that server, name and password, products that interest them most, etc.
COOKIES AFFECTED BY THE REGULATION AND EXEMPTED COOKIES
According to the EU directive, the cookies that require the user's informed consent are analytical cookies and advertising and affiliation cookies, with the exception of those of a technical nature and those necessary for the operation of the website or the provision of services expressly requested by the user.
TYPES OF COOKIES
ACCORDING TO THEIR PURPOSE
ACCORDING TO OWNERSHIP
ACCORDING TO THE CONSERVATION PERIOD
PROCESSING OF PERSONAL DATA
ALQUILERES GUZMAN S.L. is the Data Controller of the personal data of the Data Subject and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), for which you are provided with the following processing information:
Purposes of processing: as specified in the section on cookies used on this website.
Legitimation of the processing: except in cases where it is necessary for browsing the website, by consent of the data subject (art. 6.1 a GDPR).
Data retention criteria: as specified in the section on cookies used on the website.
Communication of data: data will not be communicated to third parties, except in the case of cookies owned by third parties or by legal obligation.
Rights of the data subject:
- Right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of their data, and to limit or oppose its processing.
- The right to lodge a complaint with the supervisory authority (www.aepd.es) if he/she considers that the processing does not comply with the regulations in force.
Contact details to exercise your rights:
ALQUILERES GUZMAN S.L. AVENIDA DE LA MARINA, 318 - 03720 BENISSA (Alacant). E-mail: info@villasguzman.com
COOKIES USED ON THIS WEBSITE
Technical and functional:
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Property |
Cookie |
Purpose |
Time limit |
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villasguzman.com |
cc_cookie |
Cookie necessary for the use of the options and services of the website. |
in 6 months. |
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villasguzman.com |
PHPSESSID |
Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. Normally it is a randomly generated number, how it is used can be specific to the site, but a good example is the maintenance of a session started in the state of a user between pages. |
Session. |
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villasguzman.com |
uslk_umm_103897 _s |
Cookie necessary for the use of the options and services of the website. |
In one year. |
Analytical:
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Property |
Cookie |
Purpose |
time limit |
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_ga |
ID used to identify users |
in 2 years |
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_gid |
Cookie necessary for the use of the options and services of the website. |
in 20 hours |
|
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_ga_3B93Z0F6VS |
Cookie necessary for the use of the options and services of the website. |
in 2 years |
|
Hotjar |
_gat_UA-16636875 -1 |
Cookie necessary for the use of the options and services of the website. |
Session |
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Hotjar |
_hjSession_20284 29 |
Cookie necessary for the use of the options and services of the website. |
Session |
|
Hotjar |
_hjSessionUser_2 028429 |
Cookie necessary for the use of the options and services of the website. |
in 1 year |
|
Hotjar |
_hjAbsoluteSessi onInProgress |
Cookie necessary for the use of the options and services of the website. |
Session |
|
Hotjar |
_hjFirstSeen |
Cookie necessary for the use of the options and services of the website. |
Session |
|
Hotjar |
_hjIncludedInPage viewSample |
Cookie necessary for the use of the options and services of the website. |
Session |
Advertising:
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Property |
Cookie |
Purpose |
Time limit |
|
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_fbp |
Used by Facebook to deliver a range of products such as advertising, real-time offers from third-party advertisers. |
in 3 months |
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_gcl_au |
Used by Google AdSense to experiment with advertising through the efficiency of websites using their services. |
in 3 months |
THIRD PARTY COOKIES
Third-party services are beyond the publisher's control. The providers may modify their terms of service, purpose and use of cookies, etc. at any time.
External providers of this website:
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Publisher |
Privacy Policy |
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Google Analytics |
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Google Ads |
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Google Maps Platform |
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PHP.net |
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Hotjar |
https://www.hotjar.com/policies/do-not-track/ |
ABOUT GOOGLE COOKIES
We use Google cookies on our website in order to provide you with a personalised experience. We collect your non-personal information (we do not collect your personal data) to show you personalised and non-personalised ads, as well as information about your use of our website and your purchases on our website for analytics purposes.
HOW DOES GOOGLE USE MY INFORMATION COLLECTED ON THIS WEBSITE?
To learn more about how Google handles the data collected by its advertising products, you can read its article "How Google uses information from websites or applications that use our services": https://policies.google.com/technologies/partner-sites
THIRD PARTY COOKIES. GOOGLE ANALITYCS. STATISTICS.
Google Analytics is a behavioural analysis tool that comes into operation when you visit our website, so that we observe usage parameters on the different pages that make it up and allows us to determine which uses are of most interest to our visitors and in this way we can improve the contents of the website. We also use this tool in order to use display advertising functions such as remarketing and user demographic data.
THIRD PARTY COOKIES. GOOGLE.
We use Google tools that install cookies directly through our website from the Google domain when you load our website. These tools do not report any personal data about you to us. These services may set cookies for browsing preferences, security, processing, advertising, personalisation, advertising, session state, analytics, geolocation, language preference. We download these cookies when using the Google interactive map. We use it in order to let you know the location of the companies and services that we advertise on our website.
THIRD PARTY COOKIES. GOOGLE TAG MANAGER
Google Tag Manager is a tag management system that allows third parties to add functionality to websites, video content and mobile applications. Examples of such solutions include web analytics, campaign analytics, audience measurement, personalisation, allows you to easily and quickly update tags and code snippets on a website or your mobile applications, such as those for traffic analysis and optimising marketing campaigns. Custom, third-party or AdWords, Google Analytics, Firebase Analytics and Floodlight, Facebbok Ads, Twitter Ads, Hotjar tags can be added and updated. It is used for the purpose of managing the various conversion codes of online marketing and retargeting tools. Retargeting is a digital marketing technique whose objective is to track users who have previously interacted with a certain brand in order to offer them products in which they have shown interest or which they are interested in.
THIRD PARTY COOKIES. GOOGLE ADWORDS CONVERSION. ADVERTISING.
This is the application that we use to promote our website in Google's featured advertisements. With this tool Google provides us with information on the visits obtained, conversion data on the user's browsing behaviour on our website, remarketing data in order to offer you our best products or services with the data obtained through your browsing. We inform you that Google Adwords and Google Analytics usually link the data to obtain this more accurate information.
GOOGLE DYNAMIC REMARKETING. ADVERTISING. BEHAVIOURAL.
We use dynamic remarketing to show ads tailored to visitors to the website. Remarketing allows us to show ads to people who have previously visited the website. It allows us to show visitors ads containing products and services they have already seen on the website. With messages tailored to the audience.
ABOUT FACEBOOK COOKIES
We use the Facebook pixel on our website in order to provide you with a personalised experience. We collect non-personal information from you (such as information about your device or your activity on the site) to show you personalised and non-personalised ads, as well as information about your use of our site and your purchases on our site for analytics purposes.
WHAT COOKIES DOES FACEBOOK USE AND HOW DOES IT CONTROL THE INFORMATION?
To learn more about how Facebook uses the data collected by its advertising products, you can consult its cookie policy here:
https://www.facebook.com/policies/cookies/
FACEBOOK CUSTOM AUDIENCIE. ADVERTISING
Facebook Custom Audiencie is a tool used to generate lists of specific users, which are used to display Facebook ads and sponsored posts to a targeted audience. It allows people to sign up for a newsletter, request a quote or demo with just a few clicks from any device. Customise your forms to gather relevant information for marketing. Ask open-ended or multiple choice questions. We use this tool to run ad campaigns for users who have visited the website based on their browsing behaviour and interests. In this way we generate lists of audiences that have visited the website or campaigns with the aim of filling in a getaway booking form. Facebook Ads campaigns can be targeted with this tool.
THIRD PARTY COOKIES. FACEBOOK BUSINESS
We use the Facebook Business tool to attract targeted audiences. One way to re-target these people who have previously interacted is by using the Facebook pixel, to create a custom audience from the website.
ABOUT HOTJAR COOKIES
We use Hotjar cookies on our website to analyse the use of this website. Hotjar generates statistical and other information about website usage by means of cookies, which are stored on users' computers. It reveals the online behaviour and feedback of visitors. The information generated in relation to our website is used to create reports on website usage in order to manage the online marketing of our website. Hotjar will store and use this information.
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HOW TO MANAGE COOKIES FROM YOUR BROWSER |
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Delete cookies from your device |
Cookies that are already on a device can be deleted by clearing the browser history, which deletes cookies from all websites visited. However, some of the saved information (e.g. login data or website preferences) may also be lost. |
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Manage site-specific cookies |
To have more precise control over site-specific cookies, users can adjust their privacy and cookie settings in their browser. |
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Blocking cookies |
Although most modern browsers can be configured to prevent cookies from being installed on your device, this may require you to manually adjust certain preferences each time you visit a site or page. In addition, some services and features may not work properly (e.g. profile logins). |
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HOW TO DELETE COOKIES FROM THE MOST COMMON BROWSERS |
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Chrome |
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Edge |
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Explorer |
https://support.microsoft.com/es-es/help/278835/how-to-delete-cookie-files-in-internet-explorer |
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Firefox |
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Safari |
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Opera |
https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData |
Om online te boeken, ga naar https://www.villasguzman.com/ om de beschikbare villa's te zoeken, te filteren en te vergelijken voor de door u gewenste data in onze hoofdzoekmachine.
Zodra u uw villa heeft gekozen, voegt u uw check-in en check-out data toe om de prijs van uw reservering te herberekenen en het boekingsproces te starten.
In veel van onze accommodaties zijn huisdieren toegestaan en de eigenaren zijn daar flexibel mee. U kunt controleren of de door u gewenste accommodatie huisdieren toelaat als deze als Optionele Service in het accommodatiebestand voorkomt.
U kunt contact met ons opnemen als u vragen heeft over uw huisdier. Vergeet niet dat elk huisdier een extra kost van 50 euro heeft.
Onze reserveringsprijs voor elk vakantieverblijf omvat de accommodatie van uw keuze, water- en energiekosten, administratie- en beheerskosten, handdoeken, beddengoed, accessoires zoals televisies en airconditioners, evenals internettoegang. Het omvat ook de kosten die inherent zijn aan de accommodatie, zoals BTW en gemeentelijke, plaatselijke en/of toeristische belastingen.
Wij hebben een no damage deposit boeking, d.w.z. dat u uw borg of creditcard niet als borg hoeft achter te laten. Er zal geen extra bedrag worden ingehouden.
Annulering van uw reservering is gratis.
Avda de la Marina 318, 03720 Benissa (Alicante) Buzón 01529
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